Tipping and Beyond: Data-Driven Tactics to Address Hospitality Staffing Challenges
Highlights of the report include:
- Trends in tipping based on data collected from hotels
- Solutions to labor shortage issues
- Strategies to raise productivity
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Key Highlights
Discover key trends from Shiny's digital tipping app:
- Guest Tipping Trends: Learn about the most popular days for guest tips and how these patterns can help improve scheduling and operations.
- Impact on Staff Turnover: Understand how digital tipping apps significantly reduce turnover and boost morale.
- Actionable Strategies: Explore four actionable strategies to reduce employee turnover and foster a productive, satisfied workforce. These include transparent scheduling, upskilling opportunities, and fostering a collaborative culture.
Guest Tipping Behavioral Insights
Get to know the tipping behaviors of guests, such as:
- Average tip amounts across departments.
- The likelihood of loyalty members to leave tips.
- Patterns of large tips across all service levels.
- The prevalence of tips left at checkout.
"Digital tipping is an easy way for our guests to thank our room attendants and for our associates to feel connected and more valued, decreasing turnover."
Hyatt GM
Data-Driven Insights
Based on data from 28 hotels using Shiny's tipping app over six months, our analysis of 594 tipped employees reveals patterns that can guide operational improvements and improve guest and employee experiences.
Why Choose Shiny?
Founded in 2021 by industry veterans Rebecca Robinson and Gwen Johnson, Shiny modernizes hospitality operations. Our platform enhances the lives of hotel associates, improves retention, and delivers real value to hotel operators and owners. With cutting-edge technology and seamless integration, Shiny offers a convenient and efficient tipping experience for guests while empowering hotels with data-driven insights.
"Since launching with digital tipping, we’ve seen significant enthusiasm for the program from associates and guests alike. And because Shiny is so simple to implement, it’s made adding it to our operations a no-brainer."
Marriott GM
Get the Full Report
For more detailed insights and actionable strategies, read the full 2023 Tipping Report. Improve your hospitality operations and create a more resilient workforce today.